Get to know your Onyx
What is Onyx?
Onyx is a connected accessory that helps you talk with your favorite people all day long, while leaving your telephone in your pocket or bag. Use it with the Orion app to conversation with others; whenever you desire to, anywhere in the world.
Onyx is non a speakerphone or Bluetooth speaker; remember of it as a vocalism bluecoat or smart walkie-talkie. It gives you the ability to achieve multiple Onyx users just by pressing the confront and speaking.
How does Onyx work?
Onyx uses Bluetooth LE to connect to leading iOS and Android smartphones. Ready and manage conversations with the Orion app. Orion sends your letters using your phone’s mobile data connection so you tin can speak with other people who have Onyx, anywhere. To begin, pick out an Onyx and become the free Orion app, bachelor for iOS and Android.
Once Onyx is paired to your phone, and yous have signed into your Orion business relationship and are in a group, press and agree Onyx while speaking. Your message is sent to other grouping members’ Onyx — your vocalisation comes out of their Onyx.
Click hither for more data.
What phones are compatible with Onyx?
Onyx sends your voice messages to other Onyx through leading iOS and Android smartphones using Bluetooth LE, the Orion app, and a wifi or cellular data connexion (3G or faster recommended).
iOS: Onyx is compatible with iPhone 4s and newer, or iPod touch 5th generation and newer, running iOS 9.0 or later.
Android: Onyx works with leading Android devices running Android iv.iv or later. For a list of compatible Android devices, click hither.
Delight contact us at help@orionlabs.io if you’re unsure whether your phone will support Onyx.
Who tin can I talk to using Onyx?
You lot can talk to anyone who has Onyx. People you know who are on the Orion network will automatically appear in your listing of available contacts in the app. You tin besides add together people by hand. You tin can connect to and sort contacts any manner you lot like. Delight note as of November 2016, we have discontinued support for Onyx Archetype.
Where can I employ Onyx?
You can use Onyx anywhere yous have a cellular or WiFi connection on your supported mobile device. Y’all can employ Onyx in any country*, on any information network.
*Onyx can exist used in whatsoever country, but right now we can simply ship Onyx to US and Canadian addresses. The Orion app is too currently simply available on the The states and Canadian App Store and Google Play.
Can I use headphones with Onyx?
Yes. Onyx has a headphone jack that supports most newer standard 3.5mm headphones or headphones with built-in microphone.
Onyx does non currently back up wireless headphones.
How many people tin I talk to at once?
As many equally you want! You choose who you want to talk to with the Orion app, whether that’s one person or many.
A pocket-sized grouping tin be an intimate give-and-take, while a large group can feel similar a giant party.
How exercise I wear information technology?
Onyx comes in a variety of colors to accent any look. Its versatile loop clip makes Onyx just as at home and secure on a pocketbook strap or necklace, as it is on a lapel or pocket.
Why is Onyx meliorate than a walkie-talkie or a phone?
Onyx incorporates some of the best features of both! It allows you to talk instantly with multiple people at one time with a single push of a button similar a walkie-talkie, without forcing you to use or unlock a screen to do so. Dissimilar walkie-talkies, Onyx has unlimited range (as long as your phone can connect to wifi or a cellular data network), and so you lot tin can talk to your friends whether they’re across the edifice or across the country.
You can also create as many groups as you want, instead of being limited to channels, similar you would be on a walkie talkie.
Isn’t there an app for that?
At that place are several apps that let for group phonation messaging, simply all require you to look at your telephone to use them. Onyx and the Orion app work together so you can leave your phone in your handbag or pocket. If you lot exercise choose to look at your screen, you lot’ll have the option to run into the locations of friends who accept chosen to share their location on a map.
What materials is Onyx made of?
The body and face are made from plastic. The clip is not-reactive surgical class stainless steel that’s made to exist comfortable to wearable against peel.
Will Onyx work while it’s charging?
Aye. Onyx works while it’s plugged in so you can keep the conversation going.
Will Onyx work when I’m traveling?
As long equally your phone has an internet connection (WiFi or cellular 3G or faster), you can still use Onyx to speak with your friends, whether they’re across the room or across the ocean.
How does Onyx charge?
Using the included cable, plug Onyx into a USB power source, such equally a laptop or phone wall charger. Onyx fully charges in about an hour, and you tin use Onyx while it’south charging.Note:
any standard micro-USB cablevision may exist used to charge Onyx.
While Onyx is plugged in, each white light represents progress toward the total charge. When all five lights on the face up are solid white, the battery level is 100%.
If the battery is completely drained, Onyx will automatically power on and display its pairing blueprint when it’s plugged in. If yous see the pairing pattern of blueish, white, and/or red lights while Onyx is plugged in, power it off or connect it to a phone to come across the battery level. Here is an example of Onyx showing its pairing lights. Your Onyx will probable have its own distinct design.
Note: Onyx ships partially charged, and may arrive to you lot with piddling to no battery charge.
Low Battery
Onyx will play a tone when the battery level goes downward to 20% and you volition run across a pulsing red light to remind you lot to accuse Onyx. The connected phone will also display a depression battery notification.
When the battery level reaches ten%, Onyx will repeat the tone and the telephone will brandish another notification.
How long does the battery terminal?
The battery lasts a day with normal employ.
Tin the bombardment be replaced?
No. Onyx has a built-in lithium-ion battery, which will piece of work reliably for years under normal weather condition. If your Onyx has a hardware trouble in the first twelvemonth (including the bombardment), nosotros’ll supervene upon it.
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Shop & Shipping
What is your privacy policy?
Our total privacy policy tin be institute hither.
Can I lodge Onyx if I live outside of the US and Canada?
Onyx is designed to work anywhere in the world, just currently nosotros merely send to US and Canadian addresses.
Similarly, the Orion app is currently only available on the US or Canadian App Store and Google Play store.
How safe is your payment platform? Practise you store credit card details?
The safety of your personal data is of import to us, so we’ve chosen our payment processing tools advisedly with your data security in listen. We never shop your credit card details. We apply Shopify to manage transactions in our online shop, and Stripe to process credit card payments. Both services have an exemplary security track record, and follow financial manufacture recognized best-practices with regard to storage and use of your personal information. All transactions are encrypted with 128-fleck SSL.
If y’all’d like to learn more about security and encryption of transactions in our online store, please refer to Shopify and Stripe’s corresponding security policies.
When will my order get in?
Orders placed in our site should ship within i to 2 business organisation days. Once your gild is prepare and on its fashion, yous’ll receive your shipping confirmation and tracking info. Contact help@orionlabs.io if yous have whatever questions.
What kind of warranty practice you lot provide?
Our Warranty and Satisfaction Guarantee can be found here.
What is your render and substitution policy?
No one likes to send things back, but if y’all have to, we try to make information technology equally painless every bit possible.
If you aren’t fully satisfied with your purchase from the Orion spider web store, contact the states for a total refund inside 30 days of purchase from our online shop.
If yous purchased your Onyx elsewhere (including Amazon), check the policy of the retailer you purchased from.
If something goes wrong with your Onyx in the get-go year due to defect, no matter where you got it, let the states know correct away. Onyx has a 1 year warranty and we’re happy to send you a replacement.
Nosotros hope y’all love your Onyx, and our back up team is here to help with any problems you might encounter. Contact u.s.a. at help@orionlabs.io
I just realized I need to make a change to my society. What tin can I do?
If you lot need to make a modify a modify in your lodge for any reason, email us at help@orionlabs.io as soon every bit y’all can. We’ll effort to work with yous to accommodate your request if possible. We’re here to help.
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The Orion App
Where tin can I download your app?
If you’re on an iPhone or iPod touch on, download the Orion app from the App Store. If you’re using an Android telephone, get the Android app from Google Play.
If you lot need more information, contact help@orionlabs.io.
How does location sharing work?
If y’all enable location sharing on Orion, you will appear on a map to other people in the chat. Location data is taken from your phone’s GPS information.
If you disable location sharing, your friends volition come across that you lot’re active in the conversation and you may still talk to them normally; however, you will not appear on the map.
You can enable or disable sharing your location for the Orion app at any time. If yous’re having problem sharing your location, check that the Orion app has permission to access your telephone’due south location data.
Are there any fees or subscriptions associated with Onyx or the Orion app?
The Orion app is gratuitous, and we don’t accuse a fee to use it. Once you own Onyx, you’re able to communicate with anyone on the Orion network through the Orion app.
Please notation that Onyx uses your phone’south mobile data connectedness and some wireless plans charge for use of mobile data. Talk to your wireless carrier if you have questions virtually your mobile data plan.
How much data does talking employ?
Messages sent on Orion are bigger or smaller, based on how long the message is. The average size of an Orion message is almost 16KB, around the same size as a text-merely electronic mail.
Are my messages secure?
Yes. We use industry standard encryption to keep your conversations secure and your data prophylactic. Your messages are never archived, recorded, or shared across the recipient or grouping of recipients you choice. Nosotros practice non share any of your content with tertiary parties. If y’all have more than questions, please meet our privacy policy.
When I give the Orion app access to my location or contacts, how is that information used?
When you grant the Orion app permission to phone data, such as admission to location or contacts, this information is used by Orion to provide specific functionality to you, and is non shared with any tertiary parties. Some parts of your experience using the Orion app and Onyx can involve a 3rd political party, like the optional Facebook login, or buying Onyx through Shopify. We value transparency, so we’ll do our best to brand information technology clear when this is happening. If y’all have more questions, please see our total privacy policy here
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Troubleshooting
How do I disconnect Onyx from my mobile phone?
Onyx will automatically disconnect from your telephone when you quit the Orion app.
On Android:
- From the card, select Settings
- Tap “Hardware”
- Tap “Disconnect”
On iOS:
- From the menu, select Settings
- Tap “Hardware”
- Tap “Connect a different accessory” to switch
I’m on Android M, and my Onyx won’t pair
In lodge to pair Onyx with your phone, you must turn on the Location and grant Location Permission to the app on your phone.
My headphone mic isn’t working with Onyx
When y’all plug in your headset, Onyx will nonetheless continue to use the mic in the Onyx. Headset mics are not currently supported. Make sure to move your Onyx closer to your mouth and then your friends can hear you clearly.
Onyx’south pairing lights are on, simply information technology’s not pairing
If Onyx isn’t pairing correctly, doing the following steps will fix it: power off Onyx, kill the Orion app, and turn off Bluetooth. Then, turn Bluetooth on, open the app and power on Onyx. Details on each step are below for your convenience:
iOS:
-
Power Onyx off.
Twist the face to the far right and hold until you experience Onyx vibrate and hear it play a tone, then release. -
Kill the Orion the app.
- Double tap your iPhone’due south habitation button to bring upwards your task manager.
- Discover the Orion app, and swipe up to kill the app
- Striking the home button to return to your master screen.
-
Turn Bluetooth off and on.
- Swipe upwards from the lesser of your phone to bring up the control center.
- Tap the Bluetooth icon. Information technology should turn grey, to bespeak it’s turned off
- Wait 5 seconds, then tap the Bluetooth icon again. It should calorie-free upwards to betoken Bluetooth is turned on.
-
Ability Onyx on.
Twist the face up to the far right and hold until you feel Onyx vibrate and hear it play a tone, then release. - Launch Orion app
Android:
-
Ability Onyx off.
Twist the face up to the far right and concord until you feel Onyx vibrate and hear information technology play a tone, and so release. -
Kill the Orion the app.
- Tap your Android’s square push button to bring upwards your task manager.
- Find the Orion app, and swipe right to kill the app
- Hit the home push to return to your main screen.
-
Plow Bluetooth off and on.
- Swipe downward from the top of your telephone once to bring upwardly your notifications bar. Swipe down again to bring upwards your Quick Settings card.
- Tap the Bluetooth icon. It should plough grey, to point it’s turned off
- Look five seconds, then tap the Bluetooth icon again. Information technology should low-cal up to betoken Bluetooth is turned on.
-
Power Onyx on.
Twist the face up to the far right and hold until you feel Onyx vibrate and hear it play a tone, then release. - Launch the Orion app.
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Alexa Integration
When will the Alexa integration exist available?
We are working with Amazon to deliver the Alexa integration as rapidly as we can.
Will I be able to talk to Alexa with the Onyx I have at present?
You will be able to talk to Alexa with Onyx — all you will have to do is update your Orion app to the nearly recent version and connect your Amazon account.
What will I be able to do with Alexa through Onyx?
All kinds of fun stuff! Basically, almost anything y’all already exercise with Alexa, you will exist able to do anywhere, with Onyx. Yous’ll accept the freedom to motility across the room your Repeat or Tap is in, throughout the house, the yard, or while yous’re out and about.
Will all Alexa commands work on Onyx?
The vast majority of Alexa features will work with Onyx. Still, there are a few Alexa commands that will not work with Onyx, including:
- Request Alexa to play music or audiobooks through Onyx
- Request Alexa to outset Bluetooth pairing on Onyx
- Request Alexa to discover your non cloud based Alexa-enabled habitation automation products such equally Philips Hue and WeMo. For some dwelling automation products, like Philips Hue, you’ll demand to prepare them up with an Amazon Echo before you can interact with them using Onyx.
How volition I talk to Alexa?
In one case yous’ve linked your Amazon and Orion accounts, you’ll join the Alexa group from the Orion app. While in the Alexa group, you will speak with the Alexa the same manner you talk to other people: by pressing and holding down the face of Onyx while you talk to Alexa, and releasing when you lot’re done. You won’t even have to say “Alexa”!
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Other Questions
How exercise I get aid with a gen one Onyx?
As of November 2016, we no longer support Onyx Archetype / gen 1 Onyx.
How exercise I get notified about new features and releases?
To receive news including product updates and promotions, y’all can subscribe to our mailing list at the lesser of the page. Brand sure you also follow us on Facebook, Twitter, and other social media too.
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Customer Service
Nevertheless tin’t notice what you lot’re looking for? No worries! Contact our customer service and nosotros’ll get back to you asap.
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